Returns & Exchanges
This page explains the return process in a clear way. Customers should contact support before sending anything back.
Return Conditions
- Items should be unused, clean, and returned with original packaging when applicable.
- Product tags, accessories, dust bags, boxes, and included gifts should be kept together.
- Custom, special-order, or clearly used items may not qualify for return.
How to Request a Return
- Send the order number and product name to support.
- Include clear photos if the issue is related to condition, color, size, or shipping damage.
- Wait for return instructions and the correct return address.
- Ship the item back using a trackable method.
Exchange Notes
Exchanges depend on stock availability. If the requested item is unavailable, support can suggest another item or discuss refund options.
Refund Timing
Refunds are reviewed after the returned parcel is received and inspected. Payment provider processing time may vary.